Help / FAQs
- How do I keep track of my progress?
- Why can't I access all of the content?
- Why did the system automatically log me out?
- How do I submit general or technical issues or questions?
- How do I update information from my registration form or change my password?
- Where can I find a quick reference for the CLAS Standards?
- For how long is the program accredited?
- The animations and video don't appear to be working correctly or at all.
- How do I access my certificate?
My Progress
The "My Progress" page, located on the side navigation, is an online record of your continuing education activities. This page displays each major section of the site, the status, and the date it was completed. From this page, you can also print your certificate at any time. You must complete an entire Course to earn credits. You must pass each Posttest with a score of 70% or better and complete the Course Evaluation. You can earn a total of 9 credits if you complete all four Courses and the Course Evaluations (2.25 credits per Course). You must have Adobe Acrobat installed to download your certificate.
Accessing Content
This program includes four Courses. You must complete Course 1 first and then you can complete any of the remaining Courses in any order.
Each Course includes modules. You must complete the modules in sequential order.
If you attempt to jump ahead to a different module without completing a required task, you will receive a message that tells you the section that you must complete before moving forward.
Automatic Log-Out
If you are participating in this course and you leave your computer idle for 60 minutes or more, the system will automatically end your session by logging you out. If this happens while you are filling out a form or answering a test, you will lose your answers and the system will prompt you to log-in again. This time limit is imposed to prevent someone else from clicking or submitting something to an 'open Web session' if you step away from your computer.
Submitting Questions and Comments
Contact information:
Office of Minority Health
Email Address: Contact@ThinkCulturalHealth.hhs.gov
Toll Free Telephone: (833) 485-1664, there is no extension necessary!
General Questions:
For general questions or comments, please
Technical Questions:
For technical support, please
The Think Cultural Health team is available to answer questions Monday through Friday from 8am-4pm ET.
Updating Your Profile
If you need to update information on the Registration form, begin by logging onto the site with your user name and password. On the side navigation click on the 'Update My Profile' link. You will see the original Registration form previously submitted. Begin updating your information and be sure to hit 'Submit' at the bottom of the page. Your password can also be updated by using this form.
Reference for the CLAS Standards
The CLAS Standards are available through the continuing education site. Click on the 'CLAS Standards' link located on the left navigation bar under the Resource Library section.
For how long is the program accredited?
The Cultural Competency Curriculum for Disaster Preparedness and Crisis Response program is currently, and for the foreseeable future, accredited for continuing education credits.
OMH is obligated per our accrediting agreement to post the expiration dates of continuing education programs, and this is common to other continuing education courses. We are committed to ensuring that the reaccrediting process is completed in a timely manner so that the deadline extension occurs in a transparent and seamless way for users.
The animations and video don't appear to be working correctly or at all.
You may need to install or update your Flash Player to the latest version. You need to have Flash 8 or higher installed for the animations and video to work correctly. Click here 
to download the latest Flash Player.
How do I access my certificate?
To access your certificate, please select the My Progress link from the side navigation. At the top of this My Progress page, there is a blue box titled Certification. Select the View/Print Certificate (PDF or HTML) link and allow the certificate to download, which may take a few minutes.